General Conditions of Purchase

The Web Site offers the service of on-line purchase, which supposes a 24h. service, simple, direct and with all the advantages of having a wide catalog of products updated and available from any place through an Internet connection.

All prices are in Euros and in accordance with current regulations, all purchases made through the Web Site will be subject to Value Added Tax (VAT), and this amount is included in the price.

Orders destined for the Canary Islands, Ceuta and Melilla, are exempt from VAT pursuant to the provisions of Article 146 of Directive 2006/112, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of them. Only direct orders will be served from the online store within the national peninsular territory. For Users residing in other areas who are interested in some of the products offered, should be previously contacted using the contact form or by phone.

The Proprietor reserves the right to refuse an order from any User with whom it has a dispute or there have been problems in the payment of previous purchases.

Any User who makes a purchase through this Website declares to be of legal age and, where appropriate, with full capacity to use means of payment and that they have sufficient funds to cover all costs resulting from the purchase of products, the User also declares to fully and unreservedly accept all conditions of this Legal Notice.

Before placing any order, it is the User’s obligation to register in advance on the Website. The User may place one or more orders for the purchase of products or services offered through the Website.

All orders placed within Spain peninsular, will be sent by courier and will have a delivery time of 48-72 hours.

There is no minimum order required.

On weekends and holidays orders will not be handled or delivered.

Shipping costs will be calculated according to the following table, each bottle of 0.75 cc has an approximate weight of 1.5kg-2kg. The final weight is rounded with 1kg more. However, before finalizing the purchase you will be able to know the exact amount of shipping costs.

In compliance with Commission Delegated Regulation (EU) 2018/389 of 27 November 2017 supplementing Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, the User making an online payment transaction must do so by means of enhanced authentication. Depending on the chosen means of payment and the economic value, with the exceptions provided for in the Directive, the User will have to provide a second identification factor before placing an order, such as a PIN code that the User will receive on his cell phone and will have to enter to validate his purchase.

According to the PSD2 Directive, strong authentication exists when at least two of the following are used for authentication:

• Knowledge (something that only the User knows, e.g. password, PIN code, access data, etc.).
• Possession (something that only the User has, e.g. a cell phone where an SMS arrives to verify the operation, email address, etc.)
• Inheritance (something that the User is, for example, the possibility of biometric verification, either by fingerprint, facial recognition, etc.).

These elements are independent of each other. That is, that the violation of one does not compromise the reliability of the others, and that the confidentiality of identification data is always protected.

The form of payment shall be:

1) Credit card.

– This form of payment is immediate, totally secure and verified by Redsys secure servers in the payment gateway. In no case will the credit card details be disclosed.

– Accepted cards are: Visa, 4B, American Express, Maestro and Master Card.

– Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards have security codes associated with them and, at the end of the payment, the card is transferred to the bank’s payment gateway, where these codes must be entered. If you do not have a secured card for online payments, the bank must provide the necessary information and passwords.

In compliance with Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, the User is hereby informed of their right of withdrawal.

5.1 Where the User is a consumer and the contract is concluded without the simultaneous physical presence of the User and the Owner (distance selling), the User shall be entitled to the right of withdrawal described in this section, subject to the exceptions set out in Article 103.

5.2 Information for consumers and users on the right of withdrawal.

a) The User has the right to withdraw from this contract within 14 calendar days without giving any reason.

b) The withdrawal period will expire 14 calendar days from the day the contract was concluded.

c) To exercise the right of withdrawal, the User must inform us of their decision to withdraw from the contract by means of a clear statement (for example, a letter sent by post or email). The User may use the model withdrawal form below, although it is not mandatory.

d) To meet the withdrawal deadline, it is sufficient for the User to send their communication concerning the exercise of this right before the withdrawal period has expired.

e) If the User withdraws from the contract, the Owner will reimburse all payments received without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. Delivery costs will not be refunded where a cheaper option was offered, such as the User collecting the order in person, and the User freely chose the more expensive option, such as delivery.

f) The refund will be made using the same means of payment used by the User.

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You can exercise your right of withdrawal using this form.

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5.3 The User may send the above form to the following addresses:

Postal address: Apartado de Correos 253, Jerez de la Frontera, Cádiz (Spain)

Email: info@covijerez.com

5.4 In accordance with Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, Article 103, the right of withdrawal shall not apply to contracts relating to (among others):

e) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

With regard to this section, by placing an order the User gives their prior express consent, with knowledge and acceptance of the exceptions set out herein, and consequently loses their right of withdrawal in such cases.

“Without prejudice to the other legally established means of exercising the right of withdrawal, the User may exercise this right through the electronic function provided, identified as “Withdraw from contract here” or by an equivalent name.
Once the information necessary to identify the order or contract concerned has been completed, the User may confirm their request through the procedure provided for this purpose.

Upon receipt of the request, the Owner will send the User, without undue delay, an acknowledgement of receipt on a durable medium confirming the submission of the withdrawal statement, indicating the date and time of receipt.

The use of this function constitutes an additional means of exercising the right of withdrawal and does not limit the possibility of using any of the other legally admitted means.”

An order will be considered delivered when the delivery receipt is signed by the User. This will have a period of 14 calendar days to make any return.

To return or change a product, we recommend that it has not been used and that it is in its original packaging, with the labels in perfect condition. Otherwise, the consumer will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish their nature, characteristics or operation, as established in article 108 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

The shipping costs of returns shall be borne by the User unless there has been any error in the shipment by the Holder and the return will be made in exchange for another product to the liking of the User, if there is none at that time the economic value will be stored in a balance in favor of the User indefinitely, to be used in any other purchase.

To make a return the User has to contact previously writing an email to info@covijerez.com, using the contact form or calling by phone to the number of attention to the User: 956 30 12 09 and will be sent the instructions and steps to follow.

The Holder undertakes not to make available to Users an item that is not in stock except computer error or any other imponderable situation. In the event that such an unfortunate incidence could occur, the Holder undertakes to inform the User and reach a satisfactory agreement with him.

The User will have a Customer Service, for this you can use the contact form and will receive a reply as soon as possible or you can use the phone 956 30 12 12 09 during business hours.

Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 sets out the objective of achieving a high level of consumer protection and the proper functioning of the internal market, in particular its digital dimension, by providing a European online dispute resolution platform to facilitate the out-of-court resolution of disputes between consumers and online traders in an independent, impartial, transparent, effective and fair manner.

To this end, this Website provides the User with a link that allows access to the European Union’s online dispute resolution platform for any dispute that may arise in consumer matters: https://ec.europa.eu/consumers/odr/.